In our health conscious society, Whole Foods supermarkets have been doing quite well. They tend to spring up in cities and areas where there are clusters of people who care about their health, and they attract those folks who buy organic produce and who don’t like artificial ingredients. Huffington Post wrote that they were ahead of the curve on this whole movement of people eating healthier, and now they are reaping the benefits. That said, the food retailer has hit a bump in the road recently, particularly their stores in New York City.
An investigation by officials with the city uncovered that several of their stores had mislabeled certain foods, and customers were getting overcharged for them. The heads of the company, John Mackey and Walter Robb, came out with a video apology, stating that it was inadvertent and that they would take measures to fix the problem such as retraining employees and integrating an outside auditing system to assure this mislabeling does not occur again. Despite them saying it was unintentional, it is interesting to note that apparently all of the price ‘mistakes’ were to the stores advantage. Out of 80 items weighed from 8 stores, they all had erroneous labeling. The scales they use for measuring being off in so many stores is not really plausible. Hopefully this is just an unfortunate blip in their business as they do generally offer good food to people, but clearly they were trying to get away with something here.